Counselling Appointment Policy

1. Appointment Booking

Counselling appointments with Emocare are confirmed only after full payment is received. Payment is treated as confirmation of booking and reservation of the selected time slot.

Appointment requests made without payment shall not be treated as confirmed appointments.

2. Acceptance of Terms

By booking an appointment, making payment, or attending a counselling session, the client acknowledges that he or she has read, understood, and agreed to this refund, cancellation, and rescheduling policy.

3. Rescheduling Policy

If a client is unable to attend the scheduled counselling session for any reason, prior intimation must be given at least 6 hours before the appointment time.

If such notice is given within the required time, the session amount will not be refunded, but the appointment may be rescheduled to another available slot, subject to availability and scheduling convenience.

4. Refund Policy for Counselling

All payments made for counselling appointments are generally non-refundable.

• If the client informs Emocare at least 6 hours before the session, the appointment may be rescheduled.
• If the client does not provide the required prior notice, the amount paid will be forfeited.
• No refund will be issued for missed appointments, late cancellations, or no-shows.
• Once a session has started or has been completed, no refund will be made under any circumstances.

5. No-Show and Late Intimation

If a client fails to attend the session and does not inform Emocare at least 6 hours in advance, the booking shall be treated as a no-show.

• No refund shall be provided.
• No rescheduling shall be provided.
• The session will be considered consumed against the booked slot.

6. Delay from Client Side

Clients are requested to attend the session on time. If a client joins late, the session may still end at the originally scheduled time to avoid affecting other appointments.

Late joining from the client side shall not entitle the client to a refund, extension, or additional session time unless specifically decided by Emocare.

7. Emergency or Exceptional Cases

In rare and genuine emergencies, Emocare may consider a request for adjustment or rescheduling at its sole discretion. Any such consideration shall be purely optional and shall not create a legal or automatic right to refund or rescheduling.

8. Changes by Emocare

In case a session needs to be postponed or rescheduled by Emocare due to unavoidable circumstances, the client will be offered an alternate appointment slot. In such cases, the amount already paid will be adjusted toward the rescheduled session.

9. Mode of Session

This policy applies to both offline counselling in Chennai and online counselling sessions worldwide, unless specifically stated otherwise in writing.

Internship Policy

10. Internship Information and Pricing

Emocare shares internship details, contents, structure, modules and related information through the relevant page on the official website. Candidates are requested to go through all available information carefully before making any payment.

The price communicated to a candidate may be a unique price offered specifically to that candidate and shall not be treated as comparable with the price offered to any other person.

Internship pricing may vary depending on several factors including, but not limited to, time, module, format, support, after-service, project guidance, bonus inclusions, and other academic or administrative aspects.

11. Seat Blocking for Internship

Candidates who are satisfied with the internship contents and wish to join must pay 50% of the internship fee in order to block the seat.

Only after receipt of the advance payment will the seat be treated as reserved for the candidate.

12. Group Addition and Shadow Counselling Sharing

After payment of the required advance amount, the candidate will be added to the relevant communication group. Once added, Emocare will begin sharing internship-related updates, including shadow counselling requirements and other relevant participation information.

Any candidate who is interested and has completed the required payment formalities may join subject to eligibility, seat availability, and internal batch management.

13. No Refund After Internship Payment

Once payment is made toward the internship, refund is not possible for any reason whatsoever.

• No refund will be given after payment, whether full payment or advance payment has been made.
• No refund will be given for change of mind, personal reasons, scheduling issues, relocation, academic commitments, work commitments, lack of participation, or any other reason.
• Candidates are therefore strongly advised to review every aspect of the internship before making payment.

14. Internship Certification Policy

Internship certification will be issued only after 100% payment of the internship fee and successful completion of the required project work.

Partial payment alone shall not entitle the candidate to internship certification.

Emocare will support candidates in project completion by sharing relevant resources, guidance materials, and academic support inputs as applicable. However, the responsibility to complete the project remains with the candidate.

15. Final Interpretation

The final decision regarding internship admission, seat blocking, payment recognition, certification eligibility, project completion support, and policy interpretation shall remain solely with Emocare.

Last updated: April 7, 2026