Module 1: Communication Skills

• Fundamentals of verbal and non-verbal communication
• Building rapport and active listening
• Art of questioning: Open-ended & probing questions
• Barriers to communication and how to overcome them
• Professional email, message, and report-writing skills
• Impact of tone, clarity, and empathy

Module 2: Leadership & Teamwork Skills

• Leadership styles – Transformational, Situational, Coaching
• Delegation, motivation, and team coordination
• Conflict resolution within teams
• Decision-making models
• Time management tools (Eisenhower Matrix, ABC method)

Module 3: Emotional Intelligence (EI)

• Self-awareness and emotional regulation
• Empathy development
• Managing anger, stress, and anxiety
• Applying EI in workplace relationships
• Using EI to improve leadership abilities

Module 4: Counselling & Helping Skills

This module is essential for psychology interns, teachers, HR personnel, and social workers.

• Basic counselling micro-skills
• Ethics and boundaries in counselling
• Creating a safe therapeutic environment
• Case history taking and psychological assessment
• Crisis intervention and Psychological First Aid
• Introduction to CBT, DBT, and Motivational Interviewing

Module 5: Professional Behaviour & Workplace Etiquette

• Professional appearance and behaviour
• Work ethic: Responsibility, punctuality, accountability
• Managing workplace pressure effectively
• Smart goal setting for career growth
• Understanding organizational culture

Module 6: Critical Thinking & Problem-Solving

• Six Thinking Hats technique
• Root cause analysis (Fishbone, Five Whys)
• Analytical vs. creative problem-solving
• Decision-making strategies
• Scenario-based learning and case discussions

Module 7: Presentation & Public Speaking Skills

• How to structure an effective presentation
• Body language mastery for stage confidence
• Voice modulation & storytelling techniques
• Overcoming stage fear
• Using PPTs and visual aids effectively

Module 8: Personal Development & Mindset Training

• Growth vs. fixed mindset
• Circle of Concern & Circle of Influence
• Self-discipline and habit building
• Developing goal-oriented thinking
• Mindfulness and relaxation techniques