Policy for Counselling Appointments

1. Appointment Booking

Counselling appointments with Emocare are confirmed only after full payment is received. Payment is treated as confirmation of booking and reservation of the selected time slot.

Appointment requests made without payment shall not be treated as confirmed appointments.

2. Acceptance of Terms

By booking an appointment, making payment, or attending a counselling session, the client acknowledges that he or she has read, understood, and agreed to this refund, cancellation, and rescheduling policy.

3. Rescheduling Policy

If a client is unable to attend the scheduled counselling session for any reason, prior intimation must be given at least 6 hours before the appointment time.

If such notice is given within the required time, the session amount will not be refunded, but the appointment may be rescheduled to another available slot, subject to availability and scheduling convenience.

4. Refund Policy

All payments made for counselling appointments are generally non-refundable.

• If the client informs Emocare at least 6 hours before the session, the appointment may be rescheduled.
• If the client does not provide the required prior notice, the amount paid will be forfeited.
• No refund will be issued for missed appointments, late cancellations, or no-shows.
• Once a session has started or has been completed, no refund will be made under any circumstances.

5. No-Show and Late Intimation

If a client fails to attend the session and does not inform Emocare at least 6 hours in advance, the booking shall be treated as a no-show.

In such cases:

• No refund shall be provided.
• No rescheduling shall be provided.
• The session will be considered consumed against the booked slot.

6. Delay from Client Side

Clients are requested to attend the session on time. If a client joins late, the session may still end at the originally scheduled time to avoid affecting other appointments.

Late joining from the client side shall not entitle the client to a refund, extension, or additional session time unless specifically decided by Emocare.

7. Emergency or Exceptional Cases

In rare and genuine emergencies, Emocare may consider a request for adjustment or rescheduling at its sole discretion. Any such consideration shall be purely optional and shall not create a legal or automatic right to refund or rescheduling.

8. Changes by Emocare

In case a session needs to be postponed or rescheduled by Emocare due to unavoidable circumstances, the client will be offered an alternate appointment slot. In such cases, the amount already paid will be adjusted toward the rescheduled session.

9. Mode of Session

This policy applies to both offline counselling in Chennai and online counselling sessions worldwide, unless specifically stated otherwise in writing.

10. Final Decision

The final decision regarding scheduling adjustments, exceptional considerations, and policy interpretation shall rest solely with Emocare.

Last updated: April 4, 2026